Correct the email address of a buyer

Change the email address

1. Open the order under Sales. The quickest way to find it is to enter the wrong address or the order number in the search.
2. Under Customer, click the pen icon next to the email address.
3. Enter the correct email address and click Change e-mail.

The new address applies to all orders of this person, not just the one you opened. The Activities of the order then show that the address was changed.

Send the purchase confirmation to the new address

Changing the address does not send an email by itself. To make sure the person gets their access, click Send email again under Actions afterwards. See Resend the purchase confirmation.

If the address already belongs to someone

If a customer with the new address already exists, Tentary asks whether you want to merge the two. This happens, for example, when someone bought once with a typo and once with the correct address.

If you click Merge customers, the entry with the wrong address is deleted. All of its orders then belong to the existing entry with the correct address. Cancel leaves everything as it was.