Set Up an Email Address for Customer Inquiries
You use an email address for your Tentary account but don’t want to use it for communication with customers? In this article, we’ll show you how to set up a specific email address for customer communication and where this address will be used.
Setting Up an Email Address
To set up an email address for support purposes, open your account settings and click on Billing settings and address in the Billing Address & Taxes section.
Below your billing address and above your tax ID, you’ll find the option Email Address for Customer Inquiries.
Enter the email address you want to use and confirm by clicking the Save Changes button.
Where the Email Address for Customer Inquiries appears
If you set up an alternative email address for customer inquiries as described above, the email address associated with your Tentary account will not be shared with your customers.
Instead, the email address for customer inquiries will be displayed in all legally relevant areas where your email address is required. This includes your contact page, as well as the legally mandated pages Terms & Conditions, Privacy Policy, and Legal notice, if you are based in the DACH region and use our templates. Additionally, this email address will appear as the reply-to address in emails for purchases made in your shop and in marketing emails you send via Tentary.
Last updated October 7, 2025