Cancel and reactivate your monthly plan

How to cancel your monthly plan

1. Open your Settings and click Monthly plan in the Account area.
2. Click Cancel monthly plan. You see until which date you can still use Tentary fully, and what the cancellation means for your shop.
3. Click Proceed to cancellation.
4. Under Why do you want to cancel?, choose a reason. It helps us improve Tentary.
5. Click Yes, cancel subscription.

Your cancellation takes effect at the end of the current billing period. Until then your shop keeps running as usual. You also receive a confirmation email.

Tip: Only want a break or pay less? Switching to a smaller plan keeps your shop active, and your customers do not lose access.

What happens when the billing period ends

Once your monthly plan has ended:

• Your shop is no longer visible to customers, and nobody can buy your products.
• Your customers lose access to their purchased products after 30 days.
• No more email campaigns and automations are sent.
• All installment and subscription payments from your customers are stopped.

We charge the transaction fees for your sales up to that point one last time. Your account with your products, customers and settings is kept.

Important: If you sell courses or other products with lasting access, let your customers know in good time. After 30 days they can no longer open their content.

Undoing a cancellation

As long as your billing period is still running, you can take the cancellation back. On the Monthly plan page, click Reactivate monthly plan (undo cancellation) and confirm. Your plan then continues without interruption.

Coming back later

If your monthly plan has already ended, simply subscribe to a plan again on the Monthly plan page, just like the first time. See Manage Monthly Plan. Your products and settings are still there, and your shop is back online after the payment.

FAQ

Can I pause my monthly plan?

There is no pause. You can cancel and subscribe again later, or switch to a smaller plan so your shop stays active.

I want to delete my account completely. What do I need to do?

Cancel your monthly plan first and wait until the billing period has ended. Only then can your account be deleted. See Delete an account.