# Send individual files to buyers

> Want to share personalized files with a specific buyer after their purchase, such as a consultation summary, custom documents, or tailored content?

Source: https://tentary.com/en/help/send-individual-files/
Last updated: 2026-03-19

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Want to share personalized files with a specific buyer after their purchase, such as a consultation summary, custom documents, or tailored content? With Custom files, you can upload files that only a specific buyer can see and download. This article explains how to upload files and notify the buyer.

## Upload files

1. Go to [**Orders**](https://app.tentary.com/orders) and click on the order to open its details.
2. On the order detail page, find the **Custom files** section.
3. Click the **Custom files** heading to expand the section.
4. Drag and drop one or more files into the upload area, or click **browse** to select files.
5. Files are uploaded immediately and available to the buyer right away, even without sending a notification.

![CleanShot 2026-03-18 at 17.01.09@2x.png](https://tentary.com/help/en/send-individual-files/01.webp)

## Notify the buyer

After uploading new files, a **Notify buyer** section appears. You can use it to inform the buyer about the new files via email:

1. Optionally enter a personal message, e.g. _"Here is the summary of our consultation. Feel free to reach out!"_
2. Click **Send notification**.
3. The buyer receives an email with the subject **New files available – \[product name\]**, containing the file names, your optional message, and a link to their download page.

## Manage files

The file list shows each file's name, size, and upload date. It also displays the notification status:

- **Buyer notified**: In this case, the buyer was notified via email. If you entered a personal message, it will also be displayed.
- **Buyer not yet notified**: The file has been uploaded, but the buyer has not yet been notified.

Use the **download** icon to download the file yourself, or the **trash** icon to delete it.

## What the buyer sees

On the order's download page, the buyer sees a separate section titled **Personal files** with the note **These files are only visible to you**_._ This section appears separately from the regular product files. The buyer can download each file individually.

![CleanShot 2026-03-18 at 17.06.06@2x.png](https://tentary.com/help/en/send-individual-files/02.webp)

## FAQ

**Can the buyer access the files immediately, even without a notification?**

Yes. As soon as you upload a file, it's accessible via the order's download page. The notification is optional and simply lets the buyer know that new files are available.

**What file types and sizes are supported?**

There are no restrictions on file types. You can upload PDFs, images, videos, ZIP archives, and any other file format. The maximum file size is 5 GB per file.

**Can other buyers see these files?**

No. The uploaded files are only accessible to the buyer of that specific order. Other buyers of the same product will not see them.

**What happens after a refund?**

After a refund, the buyer loses access to the custom files, just like the regular product files.

**Is this feature available on all plans?**

Custom files is currently available as an Early Access feature on the **Grow** and **Scale** plans. It will be rolled out to all plans in the future.