# Manage the subscription or installment payment of an order

> How to cancel a subscription, stop an installment payment, collect outstanding installments and remind customers about a failed payment.

Source: https://tentary.com/en/help/manage-subscriptions-and-installments/
Last updated: 2026-10-14

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For subscriptions and installment payments, the order shows the current status and every payment. From there you cancel a subscription, stop future installments or take care of a failed payment.

## Where to find subscriptions and installment payments

Open the order under [**Sales**](https://app.tentary.com/orders). Below the order details you find the **Subscription** box for a subscription, or the **Installment payment** box for an installment payment. It shows the **Status**, the **Next billing date** and, below, all **Payments** or **Installments**.

To find all subscriptions with a certain status, use the **Filter** in the sales list. Choose **Paid** and then **Subscription** or **Installment** under **Paid product type**.

To set up subscriptions and installment payments for a product, see [Subscriptions](https://tentary.com/en/help/subscription/) and [Installment payment](https://tentary.com/en/help/installment-payment/).

## Cancel a subscription

1. In the **Subscription** box, click **Cancel subscription** next to the status.
2. Confirm the prompt.

Your customer receives an email confirming the cancellation. Access continues until the end of the paid period, after that nothing else is charged. The status then reads **Subscription cancelled**.

If access should end right away, click **Remove access now** afterwards. If you also want to pay money back, refund the last payment as described below.

> **Note:** Your customers can also cancel their subscription themselves. See [Cancel a subscription](https://tentary.com/en/help/cancel-subscription/).

## Stop an installment payment

**Cancel all future payments** stops a running installment payment. No further installments are collected, and the status reads **Future payments cancelled**. Your customer keeps access for now. To take it away, click **Remove access** afterwards.

## Collect outstanding installments right away

Next to the **Next billing date** you find **Collect all installments now**. It charges the entire outstanding amount at once instead of waiting for the individual due dates. This requires an active [monthly plan](https://tentary.com/en/help/manage-monthly-plan/).

## When a payment fails

If a subscription payment or an installment cannot be charged, your customer automatically receives an email asking for a new payment method. Until then, access to the product is blocked. Within 14 days after the due date, Tentary tries several times to charge the stored payment method.

In the order you then have these options:

- **Send another payment reminder:** sends the email asking for a new payment method again.
- **Collect outstanding installment now:** for an installment payment, tries to charge the outstanding installment again right away.
- **Collect all installments now:** for an installment payment, tries to charge the outstanding installment and all future ones at once.
- **Cancel subscription** or **Cancel all future payments:** ends the subscription or the installment payment.

If an installment stays unpaid, you can hand the claim over to debt collection. See [Reminders and debt collection](https://tentary.com/en/help/reminders-and-debt-collection/). Once an installment payment is in debt collection, these options no longer appear in the order.

## Refund or reconfirm a single payment

The list of **Payments** or **Installments** shows each charge with date, amount and status. Next to every successful payment you find:

- **Refund:** pays back exactly this payment.
- **Resend confirmation:** for subscriptions, sends the confirmation for this payment again.
- the invoice for this payment as a PDF, if one was created.

To learn more about refunds and their fees, see [Refunds and chargebacks](https://tentary.com/en/help/refunds-and-chargebacks/).