# Confirmations

> Sending campaigns, switching automations on or off, archiving, deleting, refunds, cancellations and deactivating customers through the Tentary API only happen after the account owner confirms them in Tentary.

Source: https://tentary.com/en/help/api/confirmations/
Last updated: 2026-10-28

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Some actions change nothing at once through the API. They wait until the account owner confirms them in Tentary.

## Which actions need a confirmation

- [Send or schedule an email campaign](https://tentary.com/en/help/api/send-email-campaign/)
- [Activate or deactivate an email automation](https://tentary.com/en/help/api/set-email-automation-status/)
- [Activate or deactivate an email of an automation](https://tentary.com/en/help/api/set-automation-email-status/)
- [Delete or archive](https://tentary.com/en/help/api/delete-item/)
- [Refund an order](https://tentary.com/en/help/api/refund-order/)
- [Stop a subscription or installment plan](https://tentary.com/en/help/api/cancel-subscription/)
- [Deactivate an external customer](https://tentary.com/en/help/api/pause-customer/)

## How it works

1. You call the endpoint, for example `POST /v1/email/campaigns/{campaign_id}/send`. Nothing happens yet.
2. The answer has a `confirm_url` and a `confirmation_id`.
3. The account owner opens the `confirm_url` while logged in to Tentary and clicks **Confirm**. **Do not do it** turns the action down.
4. With [`GET /v1/confirmations/{confirmation_id}`](https://tentary.com/en/help/api/get-confirmation/) you check the state.

The page in Tentary is called **Confirm an AI action**. It shows who asks, what will happen and a link to the object in Tentary.

## States of a confirmation

| `status` | Meaning |
| --- | --- |
| `pending` | Not decided yet. |
| `running` | Confirmed, the action runs now. Ask again in a few seconds. |
| `done` | The action ran. `result` has the details. |
| `failed` | The action could not run. `result` says why. |
| `canceled` | The action was turned down. |
| `expired` | The link expired. |

## Rules

- The link is valid for 5 minutes.
- Only the owner of the same account can confirm.
- An action runs once only.
- If the object changed after the request, for example the text of a campaign, Tentary does not run the action. Then send the request again.
- Each account can have at most 50 confirmation requests per day.

A confirmed action shows in the [Activity log](https://app.tentary.com/settings/activity) with the key or the app that asked.